Q: What types of events does Creatif offer? A: Creatif offers Private, Semi-Private, Virtual Events and Offsite Events. Availability of these options varies by location, so please contact your local studio for specific offerings.
Q: What does the base party package include? A: The base price includes a set number of participants as specified in the party package tier. Additional participants will incur extra charges as outlined on the party page here.
Q: How long are private events and what do they include? A: Private events are up to 2 hours and include individual and group painting activities. All attendees must stay in the private party room for the duration of the event.
Q: Can guests use common areas during private events? A: Use of common areas or walk-in areas during private events may result in additional charges.
Q: What is the duration and food policy for semi-private events? A: Semi-private events last 90 minutes and include the chosen activity for the participants. Only cake and cupcakes are allowed, with guests bringing their own serving utensils or incurring extra charges for studio supplies. Food from our menu can be added to your semi-private party at an additional cost, but this requires the extra time option to be added first.
Q: What are virtual events like? A: Virtual events run for 60-90 minutes via Zoom, with prepackaged individual kits available for pickup after full payment.
Q: How many non-participating guests can attend events without extra charges? A: For private events, up to 15 adults, and for semi-private events, up to 5 adults (including hosts) can attend without extra fees.
Q: Can I upgrade or downgrade my party package? A: Private Party Packages can only be upgraded, not downgraded. Semi-Private Packages cannot be upgraded to a Private Party Package, but can be upgraded to a higher participant tier, and Virtual events cannot be upgraded to in-studio events.
Q: What forms of payment does Creatif accept? A: Creatif accepts Visa, Mastercard, Discover, Amex, or cash. Personal checks are not accepted.
Q: Is gratuity included in the price? A: No, gratuity is not included but is optional and always appreciated.
Q: What is the policy for rescheduling or canceling an event? A: The deposit is non-refundable. A 30-day notice is required to avoid extra charges, and rescheduled dates must be within 3 months of the original date. Cancellation or rescheduling within 30 days of the event results in a 50% charge of the total price, and within 14 days results in a 100% charge.
Q: When should I arrive for my in-studio event? A: Host should arrive no more than 15 minutes before the scheduled event time. Guests should arrive at the event start time.
Q: What happens if my party overruns the scheduled end time? A: Parties must end promptly, and additional time cannot be accommodated. A fee may apply if the event area is not cleared within 10 minutes of the party end time.
Q: Can I select the activity for my event? A: Yes, you can choose your party activity from the available selections at your local Creatif. Upgrades may be available at an additional cost. Theme selection for canvas parties must be made 2 weeks in advance and clay parties must be made at least 1 week in advance, with only one theme allowed per event.
Q: Are last-minute bookings eligible for canvas/clay parties? A: Canvas selection requires minimum of 14 days and clay theme requires a minimum of 7 days. For last-minute bookings. (below the minimum time required) canvas/clay theme cannot be guaranteed and is subject to staff availability.
Q: What is the policy for party pictures? A: Pictures are taken during private events only and shared with the host if a Maestro package is purchased or if the Party Picture Package is bought separately.
Q: Can I request custom decorations or music for my private event? A: Only a themed table cover for the cake table is allowed. No other custom decorations or music requests are accommodated.
Q: What is the food and beverage policy for events? A: The policy varies by event type and duration, with specifics on allowed items such as cake, water, and catered food detailed in the provided terms. Please refer to Creatif’s terms page here.
Q: Are there any specific restrictions on decorations and items brought into the studio? A: Yes, confetti and sparklers are prohibited, and specific guidelines for balloons and custom decorations apply. Alcohol is strictly not allowed on studio premises.
Q: What does the pricing for an offsite event include? The pricing for the offsite event includes all necessary supplies and instruction time. However, there is an additional Mobile Event Fee based on the distance of the venue.
Q: How many team members will Creatif provide for an offsite event? Depending on the participant count for your event, we will provide 1-2 team members to manage the offsite event.
Q: What are my responsibilities for the offsite event setup? You are responsible for ensuring that the space is preset with tables and chairs and ready for use upon our team’s arrival. If additional setup time is required, there will be a minimum charge of $100.
Q: What happens if the Creatif team is delayed for an offsite event? If our team is delayed due to circumstances outside of our control, such as traffic, we will notify you and conduct the activity upon arrival. No refund will be processed for these types of delays.
Q: What is the cancellation and rescheduling policy for offsite events? The party deposit is non-refundable. To avoid additional charges, you need to provide at least 30 days advance notice to cancel or reschedule. If canceled or rescheduled within 30 days of the event, you will be responsible for 50% of the total party price, and 100% if within 14 days.
Q: When should the final payment be made for the offsite event? The final invoice for the offsite event will be sent to you prior to your event and must be paid in full at least 5 days prior to your event date. Any additional charges incurred on the day of the event must be paid in full at the event’s conclusion.
Q: Do all attendees need to sign a waiver? A: Yes, all attendees, both adults, and minors, must complete the waiver form.
For more information and detailed terms, please refer to Creatif’s terms page here.