Privacy Policy
California users: Click here to see our Privacy Information for California Residents
Creatif LLC and its affiliated entities, including Creatif Franchising, LLC (“Créatif,” “we,” “us,” or “our”), operate creatif.com and related websites, pages, forms, booking flows, location tools, digital content, and online services (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Service.
Website and App Usage
Like most website and mobile application providers, Créatif automatically receives and collects certain information when you access or use the Service. This may include information such as pages viewed, links or buttons clicked, browser type, device type, operating system, language preference, referring page or site, approximate location derived from IP address, IP address, date and time of requests, and similar usage, device, and log information.
We use this information to operate, secure, maintain, improve, and understand how visitors use the Service, including to diagnose technical issues, measure website performance, improve user experience, and evaluate the effectiveness of our content and services.
Some of this information may be considered personal information under applicable privacy laws, either by itself or when combined with other information. We may also use aggregated or de-identified information to understand trends and usage of the Service.
Aggregated Statistics
We may collect and use information about how visitors use the Service, such as which pages, features, activities, services, or content are viewed or used most often. We may use this information to understand trends, improve the Service, evaluate content and service performance, and make business and operational decisions.
We may share aggregated or de-identified information that does not reasonably identify an individual, for example general usage trends or summary statistics. We do not disclose personally identifying information except as described in this Privacy Policy.
Gathering and Use of Personally-Identifying Information
Some visitors choose to interact with the Service in ways that require us to collect personal information. The amount and type of information we collect depends on the nature of the interaction.
For example, we may collect personal information when you sign up for communications, submit a contact form, request information, create or access an account, make or manage a booking, register for a class, workshop, camp, party, or event, purchase or inquire about products or services, use a franchise inquiry form, contact us by email or phone, or otherwise communicate with us.
Depending on the interaction, the information we collect may include your name, email address, phone number, ZIP code, mailing address, selected studio location, requested service or event information, booking or registration details, participant information you choose to provide, message content, and other information you choose to submit. If you make a purchase or booking, payment-related information may be collected and processed by our payment or booking service providers as needed to complete the transaction.
We collect personal information that is reasonably necessary or appropriate to provide the Service, fulfill your request, process transactions, communicate with you, improve our services, maintain records, protect our rights and the security of the Service, and comply with applicable law.
If you provide your email address, phone number, or other contact information, we and, where applicable, the studio or activity provider associated with your booking or request may use that information to communicate with you. These communications may include transactional messages, such as confirmations, reminders, scheduling updates, customer-service responses, and account or booking-related notices. Where permitted by law and subject to any required consent, we may also send marketing communications about activities, promotions, updates, or new features.
You may opt out of marketing communications as provided in those communications, such as by using an unsubscribe link in a marketing email or replying “STOP” to eligible text messages. You may not opt out of transactional or service-related communications that are necessary to provide the Service or respond to your request.
You may choose not to provide certain personal information, but doing so may prevent you from using certain features of the Service or completing certain transactions, bookings, registrations, or requests.
If you send us a request, comment, review, testimonial, feedback, or other communication, we may use it to respond to you, improve the Service, support other users, or for other legitimate business purposes. We will not intentionally publish personal contact information from such communications without permission, except as required or permitted by law.
Disclosure of Certain Personally-Identifying Information
We may disclose personal information to employees, contractors, affiliated entities, franchisees, studio operators, activity providers, service providers, suppliers, and other third parties who reasonably need the information to help us operate the Service, provide requested services, process transactions, manage bookings or registrations, communicate with you, support our business operations, or comply with legal obligations.
For example, when you make a booking, registration, inquiry, purchase, or other request, we may share relevant information with the studio, franchisee, activity provider, booking provider, payment processor, communications provider, marketing service provider, technology vendor, or other service provider involved in fulfilling that request. This may include, as applicable, contact information, booking or registration details, participant information you choose to provide, selected activity or service information, emergency or health-related information you choose to provide, and transaction-related information.
We may also disclose personal information:
- to process payments, bookings, registrations, communications, and customer-service requests;
- to send transactional messages, reminders, updates, and service-related notices;
- to support marketing communications where permitted by law and subject to any required consent;
- to protect the safety, rights, property, or security of Créatif, our users, our studios, our service providers, or others;
- to comply with subpoenas, court orders, legal process, governmental requests, regulatory obligations, or applicable law;
- in connection with a business transaction, such as a merger, acquisition, financing, sale of assets, reorganization, or similar event.
Some employees, contractors, affiliated entities, franchisees, studio operators, service providers, or suppliers may be located outside of your state, province, or country. By using the Service, you understand that information may be processed in locations where privacy laws may differ from those in your jurisdiction.
We do not sell personal information for money. We may disclose personal information as described in this Privacy Policy. We also may use or disclose aggregated or de-identified information that does not reasonably identify an individual.
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
Cookies and Similar Technology
We use cookies and similar browser technologies, including localStorage, to operate the Service, remember preferences, maintain site functionality, improve user experience, understand website usage, and support analytics or advertising according to your consent choices.
When you visit the Service, you may be presented with a cookie banner that allows you to accept all cookies or reject non-essential cookies. If you reject non-essential cookies, we do not initialize non-essential analytics or marketing tags. We may still use cookies or similar technologies that are necessary or functional, such as those used to remember your cookie preference, maintain website functionality, remember selected studio/location preferences, or provide features you request.
You can change your cookie choice at any time by using the “Cookie Preferences” link in the site footer. You may also configure your browser to block or delete cookies, but some features of the Service may not function properly without certain cookies or browser storage technologies.
We may use third-party analytics or advertising tools, such as Google Analytics or similar services, according to your cookie choices. We do not currently use Meta/Facebook Pixel on creatif.com.
3rd Party Tools for Usage Statistics and Tracking
We may use third-party analytics, advertising, or measurement tools to help us understand how visitors use the Service, measure website performance, evaluate content and marketing effectiveness, and improve our services. These tools may use cookies, pixels, tags, browser storage, or similar technologies according to your cookie choices.
Where required or supported, we configure analytics and advertising tools to respect your cookie-consent selection. If you reject non-essential cookies, we do not initialize non-essential analytics or marketing tags. If you accept all cookies, analytics tools such as Google Analytics may process information about your use of the Service, such as pages viewed, browser and device information, approximate location, referral information, and interactions with our website.
We currently use Google Analytics according to your cookie choices. You can learn more about Google Analytics and available opt-out tools here: https://tools.google.com/dlpage/gaoptout
We do not currently use Meta/Facebook Pixel on creatif.com.
Third-Party Services and External Resources
The Service may use or link to third-party services and external resources to provide website functionality, maps, location search, fonts, icons, embedded content, booking, payment processing, communications, analytics, advertising, security, hosting, or other features.
For example, we may use services such as Google Maps to display studio locations and help users find nearby studios. When you view or use map or location features, related information, such as browser or device information, IP address, search terms, or browser-provided location information, may be processed by Google Maps to provide map, geocoding, distance, and location functionality.
We use Acuity Scheduling, a Squarespace service, to provide online appointment booking and related scheduling features. Information submitted through booking features may be processed by Acuity/Squarespace to provide scheduling, appointment management, reminders, intake forms, and related services.
We may also use third-party resources such as Google Fonts, Font Awesome, video providers, payment processors, booking providers, communications providers, analytics providers, advertising or measurement providers, and other technology vendors. These third parties may receive information such as your IP address, browser or device information, referring page, pages visited, interaction information, or information you choose to provide when using those services.
Use of third-party services may be subject to the privacy policies and terms of those third parties. We encourage you to review their privacy policies and terms.
Business Transfers
If Créatif is involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, transition of service to another provider, or similar business transaction, personal information may be disclosed, transferred, or acquired as part of that transaction.
Any successor or acquirer may continue to use personal information as described in this Privacy Policy, unless a different privacy policy is provided.
Privacy Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or the Service.
When we update this Privacy Policy, we will revise the effective date shown on the policy. The updated Privacy Policy will be posted on the Service.
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after an updated Privacy Policy is posted means that you have reviewed and understand the updated policy.
Privacy Information for California Residents
This section provides additional information for California residents under the California Consumer Privacy Act, as amended (“CCPA”). Terms used in this section have the meanings given to them under the CCPA.
Categories of Personal Information We Collect
Depending on how you interact with the Service, we may collect the following categories of personal information:
- Identifiers, such as name, email address, phone number, mailing address, ZIP code, account information, or similar identifiers;
- Commercial information, such as booking, registration, purchase, transaction, or service inquiry information;
- Payment-related information, which may be processed by our payment service providers;
- Internet or other electronic network activity information, such as pages viewed, referring pages, device information, browser information, usage information, and interactions with the Service;
- Geolocation information, such as approximate location derived from IP address or location information you choose to provide through our location features;
- Inferences, such as preferences or interests based on interactions with the Service;
- Other information you choose to provide, such as message content, participant information, booking details, registration details, emergency or health-related information you choose to provide, or franchise inquiry information.
Some information may fall into more than one category.
Sources of Personal Information
We may collect personal information directly from you, automatically when you use the Service, from studios, franchisees, activity providers, service providers, booking providers, payment providers, communications providers, analytics providers, advertising or measurement providers, and other sources consistent with this Privacy Policy.
Purposes for Collection and Use
We may collect and use personal information to operate, provide, maintain, secure, and improve the Service; process bookings, registrations, purchases, payments, and inquiries; communicate with you; provide customer support; personalize or improve user experience; analyze website usage and performance; conduct marketing where permitted by law and subject to your choices; detect or prevent fraud, misuse, or security incidents; comply with legal obligations; and protect our rights and the rights of others.
Disclosure of Personal Information
We may disclose personal information to service providers, contractors, affiliated entities, franchisees, studios, activity providers, booking providers, payment processors, communications providers, analytics providers, advertising or measurement providers, technology vendors, professional advisors, legal authorities, and other third parties as described in this Privacy Policy.
Sale or Sharing of Personal Information
We do not sell personal information for money.
We may use analytics, advertising, or measurement tools according to your cookie choices. To the extent any use of advertising or measurement technologies is considered a “sale” or “sharing” of personal information under the CCPA, you may control non-essential analytics and marketing technologies through our cookie banner and the “Cookie Preferences” link in the site footer.
We do not currently use Meta/Facebook Pixel on creatif.com.
Sensitive Personal Information
We may collect sensitive personal information only as reasonably necessary to provide requested services, process transactions, maintain safety and security, comply with law, or as otherwise permitted by the CCPA. For example, if you voluntarily provide emergency, allergy, health-related, or precise location information in connection with a booking, registration, or location feature, we use that information for the purpose for which it was provided or as otherwise permitted by law.
We do not use sensitive personal information for purposes that would require a right to limit under the CCPA unless we provide the required notice and right to limit.
California Privacy Rights
California residents may have the right to:
- know what personal information we collect, use, disclose, sell, or share;
- access or receive a copy of certain personal information;
- delete certain personal information;
- correct inaccurate personal information;
- opt out of the sale or sharing of personal information;
- limit the use and disclosure of sensitive personal information in certain circumstances;
- not be discriminated against for exercising privacy rights.
These rights are subject to legal limitations and exceptions.
How to Submit a Request
To submit a California privacy request, contact us at [email protected] or [email protected]. We may need to verify your identity before responding to certain requests. You may also use an authorized agent to submit a request on your behalf, subject to verification and proof of authorization as permitted by law.
Global Privacy Control
Where required by applicable law and technically feasible, we will honor browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of sale or sharing for the browser or device that sends the signal.
Shine the Light
California’s “Shine the Light” law permits California residents to request certain information about our disclosure of personal information to third parties for their own direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes.
Privacy Information for Nevada Residents
Nevada law allows certain Nevada consumers to opt out of the sale of “personally identifiable information” for monetary consideration, as those terms are defined under Nevada law.
We do not currently sell personally identifiable information as defined by Nevada law. If you are a Nevada resident and wish to submit a request to opt out of any potential future sale covered by Nevada law, you may contact us at [email protected] or [email protected].
We may take reasonable steps to verify your identity and the authenticity of the request before responding.
Questions or Requests to Delete
If you have questions about your personal data or would like us to delete your personal data from our records, please contact our support team at [email protected]. If you request that we delete your personal data creatif.com will use reasonable efforts to remove it from the Service, but you acknowledge such data may not be made immediately unavailable.
EFFECTIVE DATE: May 28, 2026