PARTY TERMS AND CONDITIONS

General Terms

Base party package pricing includes up to 12 participants only. There is a package dependent extra charge for each additional participant beyond 12, as stated on our website: https://www.creatif.com/party. Prices are subject to change without prior notice.

Party Package Change

Party Packages can only be upgraded but not downgraded after you reserve your party spot.

Payment

We accept payment via Visa, Mastercard, Discover, Amex or by Cash. We do not accept personal checks.​

Service charge and Gratuity

A mandatory 12% service charge is applied to all private events,  for preparation required prior and after the event. It DOES NOT include gratuity. Gratuity is optional.

Rescheduling and Cancellation

The party deposit is non-refundable. To avoid additional charges, we require at least 30 days advance notice if you need to cancel or reschedule your party. Your rescheduled party date must lie within 3 months of the original party date.

If you cancel or reschedule your party within 21 days of your party date, you will be responsible for fifty percent (50%) of the total party price.

If you cancel or reschedule your party within 14 days of your party date, you will be responsible for one-hundred percent (100%) of the total party price.

Virtual Event Rescheduling and Cancellation

In the case of Virtual Events, the following rules apply:

The party deposit is non-refundable. To avoid additional charges, we require at least 30 days advance notice if you need to cancel or reschedule your party. Your rescheduled party date must lie within 3 months of the original party date.

If you cancel or reschedule your party within 14 days of your party date, you will be responsible for fifty percent (50%) of the total party price.

If you cancel or reschedule your party within 7 days of your party date, you will be responsible for one-hundred percent (100%) of the total party price.

Arrival

Please ensure that you arrive no earlier than 15 minutes before the scheduled event time. While we will allow the party hosts to arrive 15 minutes earlier, our staff will also be using that time to prepare the room and get ready for the event. Your event will promptly start at your event start time and your guests will be permitted into the party room at the start of your event.

Party End Time

Your event will promptly end at your event end time. You and your guests are responsible to clear the party room promptly at the end of your event. We have multiple parties in a day and cannot accommodate requests for additional time, beyond the pre-determined party end time. If you and your guests are unable to clear the party room within 10 minutes of the party end time, we may charge a fee.

Virtual Event Start and End Time

Your virtual event will promptly start at the start time scheduled and end at your event end time. There may be additional charges if the event extends beyond the scheduled timelines.

Virtual Event Video Link

We will require a list of all confirmed participants, 1 week prior to your event. The link to participate in the virtual event cannot be shared with anyone who isn’t a confirmed participant. We will take a count of the participants during the event and you may incur additional charges for any participant, not on our confirmed list.   

Surface Options and Theme Selections

Our packages include 1 (“one”) Standard surface per participant. If you wish to Upgrade or add extra surfaces, it will be available at an additional cost, per your surface selection.

All surfaces will be offered subject to availability on a first come first serve basis.

​Themed canvas parties require 2 weeks notice prior to the event, to allow us enough time to trace and prepare them prior to your event. For Canvas parties, only one theme per event is permitted. The Canvas theme along with the number of participants must be finalized at least 2 weeks prior to the event.

If you do not wish to have a themed canvas party, you can select other painting surfaces from the different options available, such as blank canvas, rocks, ceramic or unfinished wood surfaces. We recommend selecting up to 4 different styles. Some ceramic items are available only as assortments and a specific style within the assortment cannot be guaranteed. You will receive a list of all surface selections and canvas themes after you reserve your party spot. Alternatively, you can stop by our studio to see all available options.

Virtual Event Surface Options and Theme Selections

Our pricing includes 1 (“one”) Standard surface per participant. If you wish to Upgrade or add extra surfaces, it will be available at an additional cost, per your surface selection. All surfaces will be offered subject to availability on a first come first serve basis.
​Themed canvas parties require 2 weeks notice prior to the event, to allow us enough time to trace and prepare them prior to your event. For Canvas parties, only one theme per event is permitted. The Canvas theme along with the number of participants must be finalized at least 2 weeks prior to the event.

Custom Decoration, Balloons, Party Music

No custom decoration or outside balloons will be permitted except:

· a themed table cover for the cake table

· If you have purchased our balloon package and would like to bring a themed balloon (only 1) in addition to what we offer, you are permitted to do so, with at least 48hr advance notice.​

No additional setup and cleanup time for custom decoration will be permitted.

We play kid friendly pop music during parties, but are unable to take special songs requests.

Safety

All participants and guests must comply with written, posted and verbal safety instructions at all times. For safety reasons, children under 2 years of age will not be permitted to participate in the art sessions (even if accompanied by adults). Each child under 12 years of age must be accompanied by an adult at all times.

Virtual Event Safety

All participants and guests must comply with safety instructions at all times. For safety reasons, children under 2 years of age will not be permitted to participate in the art sessions. We use acrylic paint, which is non-toxic but requires safe handling. Ingesting any paint is harmful. Acrylic paint can stain clothes easily. Please wear clothes that don’t mind a mess.

By participating in a  Creatif Virtual Event, all participants are agreeing to the terms and conditions of the Creatif Participation Waiver, which can be found  on our website (Click here).

Food Policy

No outside food or drinks will be permitted except – Cake, bagged chips, candy and water. All other food items must be ordered from our Menu.

Important NOTE: We DO NOT recommend bringing Ice-cream cakes as we are unable to keep them refrigerated during the party.

Artiste Package Food Policy (Only applicable to our 90min Artiste Packages)

Only cake, bagged chips, bottled water and candy is permitted for our 90 min Artiste Packages. Our Artiste Package focuses on painting activity only, hence we cannot guarantee more than 10 mins for cake and snacks. The party will promptly end at your party end time. You can add additional 30min to your 90 min package, for an extra cost. If you wish to order additional food for participants or other guests, additional 30min will be added to the package, at an extra cost. Pricing information will be available on our Party page.​​

Catering

Food selections (if applicable) are catered by Garlex Pleasanton, Safeway and Raleys.

Waivers

Without exception, all attendees (adults and minors of all ages) will be required to complete the waiver form. Waivers can be accessed on the iPad kiosks in our lobby and on our website (Click here).