Party Terms and Conditions

At Creatif, we offer Private, Semi-Private, Virtual Events and Offsite-Events. Not all locations offer all these options. Contact your local studio to see what is available in your area.

General Terms

Base party package pricing includes the number of participants as specified in the party package tier only. For additional participants beyond the selected package count, there is a package dependent extra charge, as stated on the website’s party page: https://www.creatif.com/party .

PRIVATE EVENTS – These are max 2 hr. long events. Individual and group activity is included for private events. All party guests, participants and the hosts are required to stay in the private party room for the entire duration of the party. If the guests use the common areas or walk-in area during the party, additional charges may apply and will be added to the final ticket. Food items can only be added from the studio menu at the price listed. No outside food is permitted. No food will be allowed in the walk-in area for private events.

SEMI-PRIVATE EVENTS – These are 90 min in duration. They include only an individual activity. A drop off party is preferable. Only cake and cupcakes are allowed for these events. Please bring your own plates/utensils to serve the cake/cupcake/food (if added). Additional charges will apply if studio plates/utensils are used. If you wish to add food for your event, an additional time of 30 min must be added first to make it a 2hr event. Food items can only be added from the studio menu at the price listed. No outside food is permitted.

VIRTUAL EVENTS – These are 60-90 min events and are led via Zoom. Individual kits are prepackaged for pickup and the payment must be made in full prior to kit pickup.

OFFSITE EVENTS – These are 60-90 min events conducted at customer’s location. Additional details and terms provided in the section below.

NOTE: Prices are subject to change without prior notice.

Adults/Non-Participating Guests

PRIVATE EVENTS – Max number of adults/non-participating guests included in the party package pricing is: 15 (including the party hosts). If more than 15 adults/non-participating guests are present at the event, additional charges will apply. If the guests use the common areas or walk-in area during the party, additional charges may apply and will be added to the final ticket.

SEMI-PRIVATE EVENTS – Max number of adults/non-participating guests included in the party package pricing is: 5 (including the party hosts). If more than 5 adults/non-participating guests are present at the event, additional charges will apply.

Party Package Change

Private Party Packages – These events can only be upgraded but not downgraded after you reserve your party spot.

Semi-Private Packages – These events cannot be upgraded to a Private Party Package, but can be upgraded to a higher semi-private participant tier. The package tier cannot be downgraded after you reserve your party spot.

Virtual events/ Offsite events – These events cannot be upgraded to an in-studio event.

Payment

We accept payment via Visa, Mastercard, Discover, Amex or by Cash. We do not accept personal checks. Some locations may charge an additional value added service fee. Contact your local studio for more information.

Gratuity

Gratuity is not automatically charged but is optional and always welcome.

Rescheduling and Cancellation

The party deposit is non-refundable.

To avoid additional charges, we require at least 30 days advance notice if you need to cancel or reschedule your party. Your rescheduled party date must lie within 3 months of the original party date.

If you cancel or reschedule your party within 30 days of your party date, you will be responsible for fifty percent (50%) of the total party price.

If you cancel or reschedule your party within 14 days of your party date, you will be responsible for one hundred percent (100%) of the total party price.

Arrival & Party Start Time for in-studio events

Please ensure that you arrive no earlier than 15 minutes before the scheduled event time. While we will allow the party hosts to arrive 15 minutes earlier, our staff will also be using that time to prepare and get ready for the event. Guests must arrive at your event start time. Your event will promptly start at your event start time.

Party End Time for in-studio events

Your event will promptly end at your event end time. You and your guests are responsible to clear the event area promptly at the end of your event. We have multiple parties in a day and cannot accommodate requests for additional time, beyond the pre-determined party end time. If you and your guests are unable to clear the event area within 10 minutes of the party end time, we may charge an additional fee.

Party Options and Theme Selections

Art Party

All our art parties provide 1 (“one”) included individual painting surface per participant. If you wish to upgrade or add extra surfaces, it will be available at an additional cost. The additional charge will be based on your surface selection. Please contact your local studio for the included painting surface list as it varies by location.

All painting surfaces will be offered subject to availability.

The canvas theme must be selected at least 2 weeks prior to the event to allow us enough time to pre-draw them prior to your event. For canvas parties, only one theme per event is permitted. Canvas theme parties cannot include other item selections besides canvases. Once the canvas theme for your event is confirmed, we will pre draw them based for the confirmed participant count. After we have pre- drawn them, the canvas theme or the participant count cannot be changed. If you confirm a lower participant count and more participants join on the day of the event, they will be charged as additional participants but will get a blank canvas only. We will not be able to draw their canvases on the day of the event.

Last minute event bookings – We cannot guarantee canvas painting selection for parties booked within 14 days of the event date. It will be offered subject to our team’s availability on a case-by-case basis only.

If you do not wish to have a themed canvas party, you can select other painting surfaces from the options available at your location, such as blank canvas, rocks, ceramic or unfinished wood surfaces. We recommend selecting up to 4 different styles. Some ceramic items are available only as assortments and a specific style within the assortment cannot be guaranteed. You will receive a list of all surface selections and canvas themes after you reserve your party spot. Alternatively, you can stop by our studio to see all available options.

Clay Party – (Not available at all locations)

All our Clay parties provide 1 (“one”) clay packet per participant. Clay parties are not offered at all locations. Please contact your local studio for the available party selections as it varies by location.

Clay projects are determined by the locations and we are unable to take custom requests.

The Clay theme must be selected at least 1 week prior to the event.

For Clay parties, only one clay theme per event is permitted. If you confirm a lower participant count and more participants join on the day of the event, they will be charged as additional participants.

Last minute event bookings – We cannot guarantee Clay theme for parties booked within 7 days of the event date. It will be offered subject to our team’s availability on a case-by-case basis only.

Brick Party – (Not available at all locations)

All our BRICK parties include – 2-3 pre planned brick building games that are led by our team during the event. Brick building parties are not offered at all locations. Please contact your local studio for the available party selections as it varies by location.

Bricks used during the party are not included with the party and cannot be taken by the participants at the end of the party.

Add-on Options – Picture Package – Private Events Only

While we take party pictures for all private events, the pictures are only shared with the you (the host only) when you book a Maestro package which includes the picture package OR you purchase our Party Picture Package for an additional price (available for other private events only). You will receive the link to download the pictures within 2 business days from your event. If not purchased on the day of the party, the party pictures will only be available for purchase within 2 weeks from the party date. Please contact your local studio for pricing information.

Custom Decoration, Balloons, Party Music Request – Private Events Only

No custom decoration or outside balloons will be permitted except:

a themed table cover for the cake table
· If you have purchased our balloon package and would like to bring a themed balloon (only 1) in addition to what we offer, you are permitted to do so, with at least 48hr advance notice.

No decorations will be permitted to be put up on the walls, doors, or glass areas.

Confetti or other micro decorations are strictly prohibited. Additional cleanup charges will apply if these are used during the party.

No additional setup and cleanup time for custom decoration will be permitted.

We play kid friendly music during parties and are unable to take special songs requests.

Safety Protocol

All participants and guests must comply with written, posted, and verbal safety instructions at all times. For safety reasons, the following age limits must be adhered to:

Children under 2 years of age will not be permitted to participate in the Art parties (even if accompanied by adults).
Children under 5 years of age will not be permitted to participate in Clay or Brick parties (even if accompanied by adults).
Each child under 12 years of age must be accompanied by an adult, at all times.

For safety reasons, sparklers and sparkler candles are not allowed to be used at studio premises.

Sibling Event or Multiple Guest of Honor

Only one Guest of Honor (birthday child or the individual for whom the event is being organized) per event, is permitted in the party package price. For sibling parties or parties that include more than one Guest of Honor, there will be an additional charge of up to $100 per additional Guest of Honor added to the final ticket. Please contact your local studio for more details.

Food & Beverage Policy

2 hr. PRIVATE EVENTS – No outside food or drinks will be permitted except – Cake, bagged chips, candy and water. All other food items must be ordered from our Menu. Additional cleanup charges may apply in case of a violation.

90 min PRIVATE EVENTS – Only cake, bagged chips, bottled water and candy is permitted for our 90 min private event packages. These events focus on painting activity only, hence we cannot guarantee more than 10 mins for cake and snacks. The party will promptly end at your party end time. You can add additional 30min to your 90 min private event package, for an extra cost. If you wish to order additional food for participants or other guests, additional 30min will be added to the package, at an extra cost. Pricing information will be available on our Party page.

SEMI-PRIVATE EVENTS – Only cakes and cupcakes will be permitted for semi-private events. Food can only be added after an additional 30 min is added first, for an additional charge. All food must be ordered from the studio menu. No outside food is permitted. Utensils, plates, cups and napkins are not included in the package and must be brought by the host. Additional charges will apply if studio plates/utensils are used.

Important NOTES for all events:

All items MUST BE NUT FREE
We DO NOT recommend bringing Ice-cream cakes as we are unable to keep them refrigerated during the party.

ALCOHOL IS STRICTLY PROHIBITED ON STUDIO PREMISES AT ANY TIME. If we notice that this policy has been violated, we reserve the right to add a $500 violation charge and refuse service in the future.

Catering

Food selections (if applicable) are catered by our contracted caterers for each location. Please contact your local studio for more information. Other caterers are not permitted.

Waivers

Without exception, all attendees (adults and minors of all ages) will be required to complete the waiver form. Waivers must be completed at the location on the day of the event. If you would like to review the waiver in advance, a copy of the waiver is available our website (Click here).

Terms applicable for Virtual Events

Rescheduling and Cancellation

In the case of Virtual Events, the following rules apply:

The party deposit is non-refundable. To avoid additional charges, we require at least 30 days advance notice if you need to cancel or reschedule your party. Your rescheduled party date must lie within 3 months of the original party date.

If you cancel or reschedule your party within 30 days of your party date, you will be responsible for fifty percent (50%) of the total party price.

If you cancel or reschedule your party within 14 days of your party date, you will be responsible for one hundred percent (100%) of the total party price.

Event Start and End Time

Your virtual event will promptly start at the start time scheduled and end at your event end time. There may be additional charges if the event extends beyond the scheduled timelines.

Event Video Link

We will require a list of all confirmed participants, 1 week prior to your event. The link to participate in the virtual event cannot be shared with anyone who isn’t a confirmed participant. We will take a count of the participants during the event, and you may incur additional charges for any participant, not on our confirmed list.

Party Options and Theme Selections

Only Art and Clay parties are available for virtual events. Our pricing provides 1 (“one”) clay packet or painting surface per participant. If you wish to Upgrade or add extra surfaces, it will be available at an additional cost, per your surface selection. Please contact your local studio for the included item list as it may vary by location. All items will be offered subject to availability on a first come first serve basis.

Art Party – Themed canvas parties require 2 weeks’ notice prior to the event, to allow us enough time to trace and prepare them prior to your event. For Canvas parties, only one theme per event is permitted. The Canvas theme along with the number of participants must be finalized at least 2 weeks prior to the event.

Event Safety

All participants and guests must comply with safety instructions at all times.

For safety reasons, the following age limits must be adhered to:

Children under 2 years of age will not be permitted to participate in Art parties (even if accompanied by adults).
Children under 5 years of age will not be permitted to participate in Clay parties (even if accompanied by adults).
Each child under 12 years of age must be accompanied by an adult, at all times.

For Art parties we use acrylic paint and for Clay parties, we use non-toxic modeling material. These supplies are non-toxic but require safe handling. Ingesting any material is harmful. Acrylic paint can stain clothes easily. Please wear clothes that don’t mind a mess.
By participating in a Creatif Virtual Event, all participants are agreeing to the terms and conditions of the Creatif Participation Waiver, which can be found on our website (Click here).

Terms applicable for Offsite Events

General Terms

We will provide 1-2 team members to manage an offsite event depending on your participant count.
Our pricing includes supplies and instruction time. There will be additional Mobile Event Fees based on the distance of the venue. Please contact your local studio for the fee details.
We will setup and cleanup for our activity only. No additional party cleanup service will be provided by us.
The space to lead our activity must be preset with tables and chairs and ready for use when our team arrives. If the space is not ready for use and we require additional time to setup the space, then you will be required to pay for the additional time and labor (minimum $100). The additional fee will be determined based on the amount of work needed and must be paid in full prior to leading the event.
We will arrive 15-30 min before the event start time and will start our activities at the scheduled time.
If we are unable to arrive on time due to circumstances outside of our control (e.g. traffic delays) then we will notify you of the delay and conduct the activity when we are able to arrive at your location. No refund will be processed for delays due to circumstances outside of our control.

Rescheduling and Cancellation

In the case of Offsite Events, the following rules apply:

The party deposit is non-refundable.
To avoid additional charges, we require at least 30 days advance notice if you need to cancel or reschedule your party.
Your rescheduled party date must lie within 3 months of the original party date.
If you cancel or reschedule your party within 30 days of your party date, you will be responsible for fifty percent (50%) of the total party price.
If you cancel or reschedule your party within 14 days of your party date, you will be responsible for one hundred percent (100%) of the total party price.

Event Start and End Time

Your offsite event will promptly start at the start time scheduled and end at your event end time.

There may be additional charges if the event extends beyond the scheduled timelines.

The space to lead our activity must be preset with tables and chairs and ready for use when our team arrives.

If we require additional time to setup the space, then you will be required to pay for the additional time and labor (minimum $100).

Payment

The party deposit is non-refundable.

You will be sent the final invoice prior to your event which must be paid in full at least 5 days prior to your event.

If any additional charges are added on the day of the event due to delays, additional time addition etc. which were not charged at the beginning of the event, then you will be required to pay the balance in full at the end of the event.

Party Options and Theme Selections

Art, Clay or Brick parties are available for Offsite Events.. Our pricing provides 1 (“one”) clay packet or painting surface per participant. If you wish to Upgrade or add extra surfaces, it will be available at an additional cost, per your surface selection. Please contact your local studio to see what party options are available at your location and for the item list as it may vary by location. All items/ selections will be offered subject to availability on a first come first serve basis.

Event Safety

All participants and guests must comply with our safety instructions at all times. All participants and guests must comply with safety instructions at all times.

For safety reasons, the following age limits must be adhered to:

Children under 2 years of age will not be permitted to participate in Art parties (even if accompanied by adults).
Children under 5 years of age will not be permitted to participate in Clay or Brick parties (even if accompanied by adults).
Each child under 12 years of age must be accompanied by an adult, at all times.

If our team experiences unsafe or unhealthy work conditions when on-site, we reserve the right to refuse service and will not issue any refunds under such circumstances.

By participating in a Creatif Offsite Event, all participants are agreeing to the terms and conditions of the Creatif Participation Waiver, which can be found on our website (Click here).