PARTY TERMS AND CONDITIONS
General Terms
Base party package pricing includes the number participants as specified in the party package only. There is a package dependent extra charge for each additional participant beyond the specified count, as stated on our website: https://www.creatif.com/party.
NOTE: Prices are subject to change without prior notice.
All party guests, participants and the hosts are required to stay in the party room for the entire duration of the party. In the event that the guests use the walk-in area during the party, additional charges may apply and will be added to the final ticket. No food will be allowed in the walk-in area. Please contact your local studio for further questions.
Party Package Change
Party Packages can only be upgraded but not downgraded after you reserve your party spot.
Payment
We accept payment via Visa, Mastercard, Discover, Amex or by Cash. We do not accept personal checks.
Gratuity
Gratuity is not automatically charged but is optional and always welcome.
Rescheduling and Cancellation
The party deposit is non-refundable. To avoid additional charges, we require at least 30 days advance notice if you need to cancel or reschedule your party. Your rescheduled party date must lie within 3 months of the original party date.
If you cancel or reschedule your party within 21 days of your party date, you will be responsible for fifty percent (50%) of the total party price.
If you cancel or reschedule your party within 14 days of your party date, you will be responsible for one-hundred percent (100%) of the total party price.
Last Minute Cancellations (within 14 days of your party date):
We understand that under current circumstances there may be some unavoidable last minute cancellations (within 14 days) due to health reasons only (including Covid-19 symptoms or positive test results). We will automatically convert last minute cancellations (within 14 days) into a VIRTUAL PARTY via Zoom ( Artiste package) for the same participant tier as the original party. This will allow you to
1) Have the event at the same date and time as a Virtual Party ( at least 3 day notice required) or
2) Rescheduled as a Virtual Party (via Zoom) only for another date. – The extended date must lie within 30 days from the original party date for it to be modified without cancellation penalties.
3) Kits only (no Zoom) – Same pricing as the Artiste package
NO IN-STUDIO PARTY OPTION at a later date will be available for last minute cancellations (within 14 days).
Virtual Event Rescheduling and Cancellation
In the case of Virtual Events, the following rules apply:
The party deposit is non-refundable. To avoid additional charges, we require at least 30 days advance notice if you need to cancel or reschedule your party. Your rescheduled party date must lie within 3 months of the original party date.
If you cancel or reschedule your party within 14 days of your party date, you will be responsible for fifty percent (50%) of the total party price.
If you cancel or reschedule your party within 7 days of your party date, you will be responsible for one-hundred percent (100%) of the total party price.
Arrival
Please ensure that you arrive no earlier than 15 minutes before the scheduled event time. While we will allow the party hosts to arrive 15 minutes earlier, our staff will also be using that time to prepare the room and get ready for the event. Your event will promptly start at your event start time and your guests will be permitted into the party room at the start of your event.
Party End Time
Your event will promptly end at your event end time. You and your guests are responsible to clear the party room promptly at the end of your event. We have multiple parties in a day and cannot accommodate requests for additional time, beyond the pre-determined party end time. If you and your guests are unable to clear the party room within 10 minutes of the party end time, we may charge a fee.
Virtual Event Start and End Time
Your virtual event will promptly start at the start time scheduled and end at your event end time. There may be additional charges if the event extends beyond the scheduled timelines.
Virtual Event Video Link
We will require a list of all confirmed participants, 1 week prior to your event. The link to participate in the virtual event cannot be shared with anyone who isn’t a confirmed participant. We will take a count of the participants during the event and you may incur additional charges for any participant, not on our confirmed list.
Surface Options and Theme Selections
Our packages provide 1 (“one”) included painting surface per participant. If you wish to Upgrade or add extra surfaces, it will be available at an additional cost, per your surface selection. Please contact your local studio for the included painting surface list as it may vary by location.
All surfaces will be offered subject to availability on a first come first serve basis.
Themed canvas parties require 2 weeks notice prior to the event, to allow us enough time to trace and prepare them prior to your event. For Canvas parties, only one theme per event is permitted. The Canvas theme along with the number of participants must be finalized at least 2 weeks prior to the event.
If you do not wish to have a themed canvas party, you can select other painting surfaces from the different options available, such as blank canvas, rocks, ceramic or unfinished wood surfaces. We recommend selecting up to 3 different styles. Some ceramic items are available only as assortments and a specific style within the assortment cannot be guaranteed. You will receive a list of all surface selections and canvas themes after you reserve your party spot. Alternatively, you can stop by our studio to see all available options.
Add-on Options – Picture Package
While we take party pictures for all birthday parties, the pictures are only shared when you book a MAESTRO package (picture package included) or PURCHASE our PARTY PICTURE PACKAGE ( available for Artiste and Pro packages) for an additional price. You will receive the link to download the pictures within 2 business days from your event. If not purchased on the day of the party, the party pictures will only be available for purchase within 2 weeks from the party date. Please contact your local studio for pricing information.
Virtual Event Surface Options and Theme Selections
Our pricing provides 1 (“one”) included surface per participant. If you wish to Upgrade or add extra surfaces, it will be available at an additional cost, per your surface selection.Please contact your local studio for the included painting surface list as it may vary by location. All surfaces will be offered subject to availability on a first come first serve basis.
Themed canvas parties require 2 weeks notice prior to the event, to allow us enough time to trace and prepare them prior to your event. For Canvas parties, only one theme per event is permitted. The Canvas theme along with the number of participants must be finalized at least 2 weeks prior to the event.
Custom Decoration, Balloons, Party Music
No custom decoration or outside balloons will be permitted except:
· a themed table cover for the cake table
· If you have purchased our balloon package and would like to bring a themed balloon (only 1) in addition to what we offer, you are permitted to do so, with at least 48hr advance notice.
No additional setup and cleanup time for custom decoration will be permitted.
We play kid friendly pop music during parties, but are unable to take special songs requests.
Safety
All participants and guests must comply with written, posted and verbal safety instructions at all times. For safety reasons, children under 2 years of age will not be permitted to participate in the art sessions (even if accompanied by adults). Each child under 12 years of age must be accompanied by an adult at all times.
Virtual Event Safety
All participants and guests must comply with safety instructions at all times. For safety reasons, children under 2 years of age will not be permitted to participate in the art sessions. We use acrylic paint, which is non-toxic but requires safe handling. Ingesting any paint is harmful. Acrylic paint can stain clothes easily. Please wear clothes that don’t mind a mess.
By participating in a Creatif Virtual Event, all participants are agreeing to the terms and conditions of the Creatif Participation Waiver, which can be found on our website (Click here).
Food Policy
No outside food or drinks will be permitted except – Cake, bagged chips, candy and water. All other food items must be ordered from our Menu.
Important NOTES:
- All items MUST BE NUT FREE
- We DO NOT recommend bringing Ice-cream cakes as we are unable to keep them refrigerated during the party.
Artiste Package Food Policy (Only applicable to our 90min Artiste Packages)
Only cake, bagged chips, bottled water and candy is permitted for our 90 min Artiste Packages. Our Artiste Package focuses on painting activity only, hence we cannot guarantee more than 10 mins for cake and snacks. The party will promptly end at your party end time. You can add additional 30min to your 90 min package, for an extra cost. If you wish to order additional food for participants or other guests, additional 30min will be added to the package, at an extra cost. Pricing information will be available on our Party page.
Catering
Food selections (if applicable) are catered by our contracted caterers. Please contact your local studio for more information.
Waivers
Without exception, all attendees (adults and minors of all ages) will be required to complete the waiver form. Waivers can be accessed on the iPad kiosks in our lobby and on our website (Click here).